Last updated: 18 November 2025
Accepted Payment Methods
We accept the following payment options:
- Credit Cards: Visa, Mastercard
- Digital Wallets: Apple Pay, Google Pay
All payments are processed through a PCI-DSS Level 1 compliant payment gateway with SSL encryption. Your payment information is secure and encrypted throughout the transaction.
What Payment Information We Collect
During checkout, we collect:
- Full name and billing address
- Card details (card number, expiry date, CVV)
- Email address for order confirmation
Data Security: We do not store your full payment card details after the transaction is completed. Only our certified payment processor retains encrypted payment information for fraud prevention and dispute resolution.
Pricing & Currency
Payment Currency: All prices are displayed in British Pounds (£).
What's Included in the Price: All prices shown on our website include VAT at the standard UK rate (20%). This is the total amount you will be charged at checkout there are no hidden fees or charges added during the payment process.
Price Display: Prices are clearly displayed on each product page, in the shopping cart, and at checkout before you complete payment.
When Payment is Taken
Your payment card is authorised and charged at the point of checkout. You do not need to take any further action to complete the payment.
Order Confirmation: You will receive an order confirmation email immediately after successful payment. This email includes:
- Order number
- Items purchased
- Total amount charged
- Billing and delivery address
Keep this email for your records.
Failed Payments
If your payment is declined or fails, your card will not be charged. The transaction will not proceed, and you will see an error message at checkout.
What to do:
- Check your card details are entered correctly
- Ensure you have sufficient funds available
- Try again with the same card, or
- Use an alternative payment method
If you're unsure why payment failed, contact us and we can assist:
- Email: contact@lalaxi.com
- Phone: +44 (0) 7446 427845
Accidental Double Charges: If you are charged twice in error, contact us immediately. We will investigate and process a full refund of the duplicate charge within 5 business days.
Payment Disputes & Chargebacks
If you have a payment issue or dispute, please contact us first to resolve the matter:
- Email: contact@lalaxi.com
- Phone: +44 (0) 7446 427845
- Hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT)
We are committed to resolving payment issues promptly and will work with you to find a fair solution.
Your Consumer Rights: You retain all legal rights to dispute a transaction with your bank or card provider, including the right to request a chargeback. We will not discourage or prevent you from exercising these rights. If a chargeback is initiated, we will cooperate fully with the investigation and provide all necessary documentation to your bank or card provider.
Payment Security & Data Protection
How We Protect Your Information:
- All transactions use industry-standard SSL encryption (look for the padlock icon in your browser)
- We comply with PCI-DSS Level 1 standards the highest security certification for payment processing
- Your full payment card details are never stored on our servers after the transaction
- We do not have access to your complete card information
What Information We Retain:
- Transaction records (retained for 7 years as required by UK tax law)
- Last 4 digits of your card (for your reference in order history)
- Billing and delivery address (for order fulfilment and fraud prevention)
- Email address (for order updates and customer service)
Payment Processor: Your payment is processed by a PCI-DSS Level 1 certified third-party payment processor. They handle all sensitive card data and comply with strict data protection regulations including UK GDPR.
For full details on how we handle your personal data, see our Privacy Policy.
Refunds & Returns
This is a summary of our refund policy as it relates to payments. For complete details, please see our full Refund & Returns Policy.
Order Cancellation Before Dispatch:
Contact us immediately if you want to cancel your order before it ships. If we can stop your order before dispatch (usually within 24-48 hours of purchase):
- Full refund including any delivery charges
- No fees or deductions
- No return needed
14-Day Cooling-Off Period:
You have 14 days after delivery to return items for any reason under UK Consumer Contracts Regulations 2013.
- Return items in original, unworn condition with tags attached
- You are responsible for return shipping costs (typically £3-£8 depending on courier and service level)
- Refund amount: Full product price
- Keep proof of postage
Faulty, Damaged, or Not as Described:
You can return items within 6 months if they arrive damaged, faulty, or don't match the product description.
- We cover all return shipping costs
- Full refund or replacement provided
- This doesn't affect your statutory rights under UK consumer law, which may extend beyond 6 months for certain defects
Items We Cannot Accept for Return:
For hygiene and quality reasons, we cannot accept returns for:
- Items worn, even once
- Items washed or laundered
- Items with removed, missing, or damaged tags
- Items with stains, odours, makeup marks, or visible wear
Important: If you return an item showing signs of wear beyond normal inspection, the return will be rejected and the item will be returned to you at your expense. No refund will be issued. This doesn't affect your statutory rights if the item was faulty or not as described.
How to Return:
- Email contact@lalaxi.com with your order number and reason for return
- We'll provide return authorization and shipping address
- Package securely and obtain proof of postage
- Send to the address we provide
Refund Processing:
- Refunds are processed within 14 days of receiving your return at our warehouse
- Once processed, funds typically appear in your account within 3-5 additional business days depending on your bank's processing time
- Refunds are issued to your original payment method
For complete details, see our full Refund & Returns Policy.
Changes to These Terms
We reserve the right to update these Payment Terms & Conditions from time to time. However:
- Any changes will not apply retroactively to transactions already completed
- We will notify you of material changes at least 30 days in advance by email or website notice
- Your continued use of our website after any updates constitutes acceptance of the new terms
- Previous versions will be archived and available upon request
Need Help?
Got questions about payment or billing? We're here to help.
Email: contact@lalaxi.com
Phone: +44 (0) 7446 427845
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT)
Business Address:
LALAXI LIMITED
Suite 6828, Unit 3a, 34-35 Hatton Garden
Holborn, London, United Kingdom, EC1N 8DX
Governing Law
These Payment Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled according to UK consumer protection law, including:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Payment Services Regulations 2017
Your statutory rights as a consumer are not affected by these terms.