Standard delivery to the UK takes 6-11 business days from order placement. This includes order processing (1-3 days) and international transit (5-8 days). Orders placed after 6:00 PM GMT or on weekends process the next business day. You'll receive tracking information once your order ships.

Yes! We offer free shipping on all orders across the UK. No minimum purchase required.

You can track your order in real-time using our website. We use Parcel Panel to send you automatic shipping notifications, so you'll know exactly when your parcel is on its way and where it is. You'll receive tracking updates via email automatically.

If your package is lost once it reaches the UK, you'll need to contact the carrier they will investigate this for you. Please also contact us at contact@lalaxi.com with your order number and tracking details. We can help you file a claim and arrange a replacement or refund.

Change of Mind (14 days): You have 14 days after delivery to return unworn items with tags attached. You pay return shipping (typically £3-£8). Refunds processed within 14 days of receiving your return, plus 3-5 days bank processing.

Faulty/Defective (6 months): Return damaged or faulty items within 6 months for full refund or replacement. We cover return shipping. Contact contact@lalaxi.com with photos for approval. This doesn't affect your statutory rights under UK consumer law.

Cannot be returned: Worn, washed, or items with removed tags (unless faulty). Email contact@lalaxi.com to start any return. See our full Refund & Returns Policy for details.

Starting a return is simple:

1. Go to our website and click "Return an Item"
2. Access our return portal
3. Fill in your order number and return reason
4. Follow the prompts to generate your return label (if applicable)
5. Ship your item back to us

For defective items, email us at contact@lalaxi.com with photos and your order number first for approval.

Yes. All LALAXI items are 100% authentic from verified manufacturers. We don't sell counterfeit or replica products.

We source from trusted suppliers with consistent quality standards. All items are inspected before shipping. Check product reviews and customer feedback for specific garment quality details.

Different garments and manufacturers have varying size ranges. Always check the size chart for each specific product as sizes can differ between items.

Each product has a detailed size chart on the product page. Here's how to find your perfect fit:

1. Check the size chart for that specific garment
2. Measure yourself (chest, waist, hip, sleeve length measure loosely)
3. Compare your measurements to the chart
4. Select the size that matches your measurements

Important: Don't just guess based on your usual UK size. Always compare actual measurements.

Yes, items run small. Our garments are manufactured in Asia, not Europe. Asian sizing is typically smaller than UK standards.

We recommend: Check the size chart carefully and size up if in doubt. It's better to be slightly loose than too tight.

Different garments and manufacturers have varying size ranges. Always check the size chart for each specific product as sizes can differ between items.

If your order hasn't been dispatched yet, contact us immediately at contact@lalaxi.com within 24 hours of ordering. Once shipped, you'll need to use our return process (see Returns & Refunds section).

100% secure. We use SSL encryption and trusted payment processors. Your card details are never stored on our servers.

Currently, we only ship to the UK. International shipping options may be added in the future.

Email us at contact@lalaxi.com We respond to all inquiries within 24 hours.

We're currently online-only. All purchases are through our website at www.lalaxi.com.